Shipping policy

Shipping Policy – 3BA Allamanda Enterprise Limited (3BAELS)

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • In the event of high order volumes, processing times may be slightly delayed. Customers will be notified.

2. Shipping Methods & Delivery

We use reliable local and regional courier services to deliver our products.

  • Delivery times are estimates only and may vary depending on location and courier availability
  • Typical delivery timeframe is 2–7 business days locally, depending on destination
  • International shipping (if applicable) may take longer depending on customs and carrier processing

3. Shipping Rates

  • Shipping costs are calculated at checkout based on destination and package weight
  • Any special delivery requests may incur additional charges

4. Order Tracking

Where applicable, customers will receive tracking information once the order has been shipped.
Tracking availability depends on the courier service used.

5. Delivery Responsibility

  • Customers must ensure that all shipping details are accurate and complete at checkout
  • We are not responsible for delays, losses, or failed deliveries caused by incorrect address information
  • Once an order has been successfully delivered to the provided address, responsibility for the package transfers to the customer

6. Delays & External Factors

We are not responsible for delays caused by:

  • Courier service disruptions
  • Weather conditions
  • Customs clearance (for international orders)
  • Public holidays or unforeseen events

However, we will always work with our delivery partners to resolve issues where possible.

7. Damaged or Missing Orders

If your order arrives damaged or is missing items:

  • Please contact us within 48 hours of delivery
  • Provide your order number and clear photo/video evidence
  • We will review the issue and offer a replacement or resolution where applicable

8. Incorrect or Returned Deliveries

If a package is returned due to incorrect address or failure to accept delivery:

  • The customer may be responsible for reshipping costs
  • Refunds may not be issued for returned shipments

9. Contact Information

For all shipping-related inquiries:

3BA Allamanda Enterprise Limited
📧 Email: allamandaflavours@gmail.com
📱 WhatsApp: +1 (868) 620-7595

🌿 Our Commitment

We aim to deliver your products safely, efficiently, and in the best condition possible while maintaining the integrity of our natural, handcrafted goods.